Returns & Exchanges

At Épices Kanel Spices, we take pride in the quality of our premium blends; if you are not completely satisfied with your purchase, you may return unopened products within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization.

2

Prepare Your Package

Ensure the spices remain in their original, sealed packaging and place them securely in a shipping box with a copy of your invoice.

3

Ship the Items

Affix the provided shipping label or use a tracked courier service to send the package back to our Montreal distribution center.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing